Question / Help Stream crash with C985 as encoder

K

Kim Roger

Member
Hey!
Having some trouble starting my stream when Im using my Avermedia Livegamer HD as encoder.
When I start stream it connects as normal, but it never actually starts sending data to twitch, and when I stop the stream it crashes.
If I use my CPU as encoder it works perfectly so driver issues?

Im using Windows 10 64Bit running OBS MP 0.12.0 and have updated to the windows 10 drivers Avermedia has put out

Have tried using both 32 and 64 bits OBS. They seem to output different crashreports.. Guessing 64Bit OBS manages to load the driver but still crashes since Avermedia wont allow a 64bit to install a 32bit driver
Attached 2 of each.
 

Attachments

Are you trying to capture video and use hardware encode at the same time? This card might not support doing both at the same time. While keeping the crash log viewable, adding a regular log file may help.
 
I am also having this issue. Using the avermedia encoder it never sends any info to twitch, so the stream never starts, then it crashes when turning off the stream. When encoding with my CPU it works just fine. I want my Avermedia to encode to take the load off my CPU... Please help.

Logs are attached for both CPU encoding and the Avermedia encoder crash.
 

Attachments

sam686 said:
Are you trying to capture video and use hardware encode at the same time? This card might not support doing both at the same time. While keeping the crash log viewable, adding a regular log file may help.
Click to expand...
I am so sorry. A lot of things happened in life and this alongwith my streaming was one of many things that got put aside. I am not using cap card as both capture and encoder no. Im capturing a game using Game Capture and have the card selected as encoder in the settings. I will try again with the 0.12.1 update and see if that helps
 
Endergotgame said:
Logs are attached for both CPU encoding and the Avermedia encoder crash.
Click to expand...
Your log file shows as using 1080p 60fps. Probably this AverMedia encoder may be limited to 1080p 30fps or 720p 60fps or lower.

Kim Roger said:
And here is log and crashlog files for both 64 and 32 bit using 0.12.1 and capcard as encoder
Click to expand...

For both of you, it looks like these regular logs is shown as using "video device: AVerMedia HD Capture C985" which may result in AverMedia's hardware encoder unavailable. Maybe try creating a new, empty "Scene Collection" and then try recording/streaming again using hardware encoder. You may then switch back to your original scene collection if you want.
 
sam686 said:
Your log file shows as using 1080p 60fps. Probably this AverMedia encoder may be limited to 1080p 30fps or 720p 60fps or lower.



For both of you, it looks like these regular logs is shown as using "video device: AVerMedia HD Capture C985" which may result in AverMedia's hardware encoder unavailable. Maybe try creating a new, empty "Scene Collection" and then try recording/streaming again using hardware encoder. You may then switch back to your original scene collection if you want.
Click to expand...
That seems to fix it.. I guess I never thought that it was loaded as a capture device if it was in a unused scene... Guess I need 2 collections, 1 for capcard (Consoles) and one for PC. Thank you very much for that :)
 
Be sure that no other programs is using "AVerMedia HD Capture C985" as either capture or encoder.

Probably try restart computer? Maybe look for avermedia driver update?
 
sam686 said:
Be sure that no other programs is using "AVerMedia HD Capture C985" as either capture or encoder.

Probably try restart computer? Maybe look for avermedia driver update?
Click to expand...

I am using the very latest drivers from Avermedia for windows 10 and I restarted my computer and started only OBS to make sure nothing else is using it
 
It does look like its installing an older version than it says is available tho so Ima see if I can update using the inf file

Edit: Never mind that it is using 3.3.64.52 which is the most recent driver from avermedia, I just saw under the wrong device
 
Looking at log file, DShow: Failed to get Analog Video In pin... looks like there is a different problem getting C985 encoder to work now, and im not quite sure what the problem is this time...

The crashes is the same, unable to handle a failure of opening an encoder.
 
sam686 said:
Looking at log file, DShow: Failed to get Analog Video In pin... looks like there is a different problem getting C985 encoder to work now, and im not quite sure what the problem is this time...

The crashes is the same, unable to handle a failure of opening an encoder.
Click to expand...
Well I'll look into it some more, it IS working with capture and it is detected in REC central as normal so Im not quite sure what that is then. Thanks for your help!
 
Tried reinstalling driver and stream engine, restarting and stopping the RecCentral service. No change.
As far as I can see, right now everything is exactly as it was when it worked with settings and it's not working
 
Things I've tried so far:
  • Tried both 32 and 64 bit versions
  • Resetting (Removing obs-studio folder in appdata) and streaming without ANY sources added
  • Installing 0.12.0 and 0.12.1 that both worked before the windows update
  • Starting up RecCentral (Software for the capcard) and matching its default profiles with OBS settings
  • Restarting and stopping RecCentral service
  • Doing the same in StreamEngine settings (Even tho that shouldnt matter)
  • Running in comp mode as win7 and win 8 and as admin.
Nothing of the above works and gives the same result, I start the stream, it does not send data to twitch and OBS crashes as soon as I stop the stream. Giving the given two logfiles
 

Attachments

Was there any updates to windows/OBS/drivers between when it was working and when it wasn't working?

Maybe try windows system restore/rollback, in control panel, system settings, advanced, system protection. Be sure to choose a date you know was working right.
 
sam686 said:
Was there any updates to windows/OBS/drivers between when it was working and when it wasn't working?

Maybe try windows system restore/rollback, in control panel, system settings, advanced, system protection. Be sure to choose a date you know was working right.
Click to expand...
I should learn to add everything when I post. I reformatted because of some issues with my microsoft account when I had 2 different win10 versions on my devices, so I have a blank win10 home edition on my desktop(Streaming PC) right now, I do believe there was a big update that is in now, but I cannot rollback that update as I never had this edition of windows before that update (Windows adds updates as they go with the ISO downloads)

Edit: It would also only be temporary as windows update is enforced in the Home edition of windows 10
 
Still no progress on this :/ As of right now it does not matter as my streaming game now adays is Black Ops 3 and that game does not require more of my CPU than what is left after encoding, but I was planning on giving Tera a try at some point later and that game will require what my CPU can give so hopefully Ill have it fixed by then!
Thanks a lot for your help and replies so far Sam686!
 
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